Troubleshooting the WiFi Connection

Troubleshooting the WiFi Connection

Luna Display should be plugged in directly to the Mac's port. If your primary Mac and your iPad or secondary Mac are connected to the same Wi-Fi network, and the Luna Display apps are running on both devices, the connection should occur automatically. If it does not occur, here are a few things to check:

  • Your primary Mac and iPad or secondary Mac are on the same Wi-Fi network
  • Wi-Fi is enabled on both devices
  • The Luna apps are running on both devices
  • No firewall or security program settings on your Mac are preventing connection

Here are some steps to take for alleviating the issue –

  1. Try connecting via USB cable to help establish the initial connection (then unplug)
  2. Connect using Manual Wi-Fi connection in Luna Display
  3. Try restarting both devices (primary Mac and iPad or secondary Mac)
  4. Restart your router

Manual Wi-Fi Connection

Try manually connecting if you’re unable to connect automatically.

At the connection screen, click “Connect info” and a new window is shown with connection options.

Click “Wi-Fi Manual Connect".

Scan the QR code with your iPad or enter the four sets of numbers into your secondary Mac:

Note: Your number sets may be different from this example.


Why are Wi-Fi connection and Manual Wi-Fi connection not working?

Local Wi-Fi networks use different routers, and each router is configured in its own way. It is hard to point to a specific reason why things are not working in your network. 

Security software like antivirus, firewall, VPN on your Mac could prevent Wi-Fi connections. Security restrictions or settings on your router could also be the problem. Some routers disable Apple Bonjour which is the service Luna Display uses to allow Mac & iPad to find each other automatically. Some routers also disable connection within the same local network between devices. This effectively shuts down any possibility for your devices to talk to each other.