For in stock products:
You can request to cancel your order within 6 hours by submitting your request via our online form. We will issue a full refund for you within 24-48 hours.
If you already received the tracking number from us, you can only request a return or an exchange.
Please note that to return/exchange, the product must be in the original unopened packaging, still in plastic wrap, and in unused condition with all labels and tags attached, and this process could take up to 14-20 working days. Read Returns & Refunds Policy
For back order products:
Backorders usually take 7-14 working days or longer. (Please see the estimated delivery on each product page) It's subject to availability and transit times.
However, you must request to cancel your order within 3 days after you place an order by submitting your request via our online form.
If we already ordered the product from our supplier, a 10% cancellation fee will deduct from your original purchase. This is to cover processing and non-refundable fees such as credit/debit card fees, transaction fees, payment gateway fees and service fees.
After submitting your cancellation request, we will issue a refund within 14-20 working days.