At GROOV (NZ), we strive to provide our customers with exceptional products and service. We understand that sometimes, circumstances may require you to return a product. To ensure a smooth and efficient return process, please read our return policy carefully:
1. Damaged or Faulty Products:
- If you have received a damaged or faulty product, please submit a return request promptly.
- Our dedicated team will arrange for the return and provide you with a replacement. Alternatively, you can request an exchange.
- In cases where we are unable to arrange a replacement or find an alternative item, we will issue a full refund.
2. Return Within 14 Days:
- If you have had a change of heart regarding your purchase and wish to return the item within 14 days from the date of receipt, you have the option to use our online return form.
- Change of mind returns are eligible for full-price items only and in new and unopened package conditions.
- You can choose either an exchange or receive store credit for your returned item.
Conditions for Return Within 14 Days:
- Approval from GROOV is required before sending the product back. Unauthorized returns will not be accepted.
- The returned product must be in its original condition, which means unused, unopened, or still in its plastic wrap.
- Sale items are eligible for return if they are received as faulty products, and we will either provide a replacement or issue a refund.
- Due to hygiene and safety considerations, headphones or wearables cannot be returned.
- Customers are responsible for securely packaging the product to prevent damage during transit. GROOV reserves the right to deny any damaged return items.
We value your satisfaction and aim to provide you with the best possible customer experience. If you have any questions or require assistance with your return, please contact our customer support team.
Thank you for choosing GROOV (NZ) for your shopping needs.