Refund Policy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please choose carefully as we do not refund if you change your mind.

Under the 14 Day Right of Exchange policy, you can return any product for an exchange within 14 days of purchase. This is on the condition that the product is returned in its original condition with original packaging and invoice.

To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn, unused or unpacked with GROOV sticker on a sealed plastic, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at jay@groov.nz If your return is accepted, we’ll send you an instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at jay@groov.nz

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as wareable, cryptocurrency hardware products, or software), custom products, personal care goods and used or unpacked products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note: We will issue a refund for you only if we found the product is faulty.

Important Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.