Shipping & Delivery

Shipping Policy:

At GROOV (NZ), we are delighted to provide Free Delivery on domestic orders over NZD 250* (excluding medium-sized items and bulky items).

For orders totaling NZD 249.99 or less, a delivery fee will apply. Please refer to the shipping cost displayed at checkout. Please note that shipping costs for domestic and international orders are non-refundable.

We process ready-to-ship orders on a daily basis, Monday through Friday, and dispatch all orders from Christchurch, New Zealand, within 1-3 working days.

If the product(s) are available in our inventory, we aim to have them ready for dispatch within 48 hours of receiving your order. In the event that a product(s) is out of stock, we will either order the item into a store or dispatch it directly to you from the manufacturer.

Once your order is with our courier partners, New Zealand-wide deliveries typically take overnight in certain areas or between 3 – 10 working days following dispatch.

You will receive a dispatch email containing tracking details as soon as your order has been processed. Please note that if you have ordered multiple items, your order may be sent in separate installments due to stock levels and availability.

We kindly ask for your patience as courier services are currently experiencing delays, which may impact delivery times and our store's stock levels. To check the availability of items in your order, we recommend visiting each product page or contacting us before placing an order. Please note that the estimated time of arrival (ETA) provided on the product page is subject to change based on supplier stock levels and transit time. If there are any significant delays, we will contact you promptly.

During sale periods, there may be a delay in delivery time due to a high volume of orders.

Upon receiving your order:

We kindly request that you inspect your order upon receipt. If the "devices or accessories" are defective, damaged, or if you have received the wrong item, please contact us within three days. This will allow us to promptly assess the issue and make it right.

Pick up in Christchurch City:

To select the "Pickup" option at checkout, simply complete your purchase online.

After placing your order, you will receive a notification email with instructions to schedule a pickup.

Important note: If the product is on backorder, we will notify you as soon as it is ready for pickup. To check the availability of items in your order, we recommend visiting each product page.

Booking cancellation policy: If you need to reschedule or cancel your appointment, we greatly appreciate at least 6 hours' notice.

Shipping to Australia and the rest of the world:

We currently offer shipping to Australia using the International Air Small Parcel service, with an estimated delivery time of 3-10 business days.

For worldwide shipping, we utilize the International Air Small Parcel service, which typically takes 15-25 business days for delivery.

Please be aware that the purchaser is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, and similar charges required by the importing country. We do not collect these charges in advance and cannot provide an estimate of their cost.

International shipments are considered final sales and are non-refundable.