Delivery Issues
If the driver has:
- left your parcel without a signature
- left it in an unsafe place
- did not follow your instructions
- delivered your package to the wrong address
- masked as delivered but you haven't received it
please contact and lodge a claim/report it to the courier company directly.
If you wish to leave your parcel at a safe place, please provide delivery instructions to the courier directly.
Please note: By giving authority for the courier to sign for and leave your parcel, you also acknowledge that we will not be liable in any way for any loss or damage to the parcel left at the address in accordance with your instructions. This means it's up to you to ensure the location you have specified is safe and secure.
If your item is lost/damaged while in transit, please contact us immediately.
If your item has been successfully delivered per instructed, but it's been stolen/taken/robbed from another person, please report it to the police directly.