Company name: GROOV Creator Limited
GST No. 133-570-802
Working hours: Mon-Fri 11:00 am-4:30 pm
Office location: Fendalton, Christchurch, New Zealand
Warehouse location: Christchurch, Hong Kong and Thailand
Please fill out our online form or you can request a call back and our support team will get back to you as soon as possible.
Submit A Request
If you have received the wrong item, faulty, damaged, lost package while in transit, request an exchange*, or other issues, please fill out our online form below. Our support team will get back to you with further instructions.
We have several payment options available. Please visit our payment options page for more information
Returns & Refunds
You can read our returns & refunds policy here
Shipping & Delivery
GROOV (NZ) is pleased to offer Free Delivery on domestic orders over NZD 250* (Excludes medium size items and bulky items) You can read more information about our shipping & delivery policy here
You can read more information about delivery issues here