Company Information

Company name: GROOV Creator Limited

NZBN: 9429049024326

GST No. 133-570-802


Phone/Text/Whatsapp: 027-334-5003

Working hours: Mon-Fri 11:00 am-4:30 pm

Office location: Fendalton, Christchurch, New Zealand

Warehouse location: Christchurch, Hong Kong and Thailand

Contact Support

Please fill out our online form or you can request a call back and our support team will get back to you as soon as possible.

Submit A Request

If you have received the wrong item, faulty, damaged, lost package while in transit, request an exchange*, or other issues, please fill out our online form below. Our support team will get back to you with further instructions.

Payment options

We have several payment options available. Please visit our payment options page for more information

Returns & Refunds

You can read our returns & refunds policy here

Shipping & Delivery

GROOV (NZ) is pleased to offer Free Delivery on domestic orders over NZD 250* (Excludes medium size items and bulky items) You can read more information about our shipping & delivery policy here

Delivery Issues

You can read more information about delivery issues here