Get in touch with us!
We'd love to hear from you. Let us know how we can help.
1 →
Hello, What's your name?
Please enter your name
2 →
Nice to meet you , Please provide your contact details
Please enter a valid email address
3 →
How can we help you today?
Please select an option
4 →
Do you have your order number?
If you have one, it helps us assist you faster.
6 →
Last, How may I assist you with your inquiry?
Please describe your inquiry
★ →
Which product brand is this about?
You can select multiple brands.
Please select at least one brand
8 →
Just drop us your message or question whenever you're ready
Please enter your message
★ →
Tell us about your request
Please describe your issue in as much detail as possible — what happened, when it started, and any steps you've already tried. Photos are very helpful; upload them via the Google Drive link below and include your order number in the filename.
Please describe your request
Please provide your order number
Please upload any relevant photos (e.g. warranty claim photos) to our shared folder.
Include your order number in the file name so we can match it.
● →
Our Warranty Policy
All GROOV products are covered by a 12-month manufacturer's warranty from the original date of purchase. If a fault arises within this period, please get in touch — we'll assist in lodging a warranty claim with the manufacturer on your behalf.
Please note: We are unable to process claims for products outside the 12-month warranty window.
To confirm your eligibility, refer to your original receipt or order confirmation email.
Please confirm your purchase is within the warranty period before continuing.
Purchased more than 12 months ago?
● →
How can we help you?
Your product may be outside the standard warranty period, but we're still here to help.
Please select an option
● →
A few things to be aware of
We understand this can be frustrating, and we want to help where we can. Before we proceed, please keep the following in mind:
- Outside the warranty period, any outcome is entirely at the manufacturer's discretion. We cannot guarantee that your request will be approved.
- If approved, the manufacturer may require you to ship the product directly to them. As a reseller, we are unable to manage this logistics process on your behalf.
- Once submitted, we encourage you to follow up with the manufacturer directly, as we will have limited visibility into their review timeline.
We'll advocate for you as best we can — but we want you to have the full picture before moving forward.
Please confirm you understand before continuing.
Thank you, !
We've received your message and will get back to you as soon as possible.
